Company Profile

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COMPANY PROFILE

In establishing the company, the Owners of CRA have worked to ensure that the firm’s account managers build their collections expertise on a firm foundation of specific industry knowledge. Their intimate understanding of the business sectors in which they operate enables CRA's professional teams to more effectively achieve their client’s collections goals.

The CRA Difference

The primary tools utilized by Cohen, Roberts & Associates, either first or third, are collection letters and phone calls. In many cases, businesses use automated or computer-generated collection letters for collections and also follow scripts when speaking to debtors on the phone. CRA on the other hand will guide you through the collection process for each collection account and has highly experienced collection professionals talk directly with the debtors. Each communication creates the sense of urgency for the debtor to pay their debts, thus increasing our collection percentages.

CRA unique guiding philosophy as a collection agency is; “Talk to the Debtor”. This approach derives from the poor reputation many collection agencies and debt recovery firms have unfortunately fostered over the years. Many collection agencies have utilized overly aggressive tactics, provided incompetent service and generated conflicts that have not only hurt the successful collection of debt, but impacted their creditor client’s reputation. CRA demands their collection professionals work every day to maintain and/or strengthen the relationship between their creditor client and the debtor (company) while working to resolve the collection issue that exists between the two parties.

How CRA works

The role of a Cohen Roberts, & Associates is to collect debts owed to one business (creditor) by another business or individual (debtor). CRA normally becomes involved with these debts after the creditor has pursued an in-house course of action without any success. CRA works on a contingency basis and receive a commission percentage only on the funds we collect from your debtor(s).

CRA's Technology

Skip Tracing

Both First Party and

Third Party Collections

We utilize powerful technology to optimize each client’s business practices, and guide the A/R and collection process for the best financial results. Using advanced communications and negotiation techniques, our team members are experts in overcoming debtor objections through troubleshooting, problem-solving and otherwise finding professional, ethical ways to help the debtor understand the nature of the financial obligation, and explore ways of resolving it for both sides.

Automated work-flow based on flexible client rules

Collection and contact automation

Integration, flexible import and data cleansing

Skip tracing is a process used to find someone or a business. It generally requires gathering, organizing and analyzing large amounts of data on an individual or business to make a conclusion about where they might be. CRA uses the most advanced skip tracing technology that is available.

CRA currently works with

Fortune 500 Companies

Law Firms throughout the World

27 + CPA Firms and their
Global Networks

Premium Finance Firms

First Party Collections:

First Party collections are normally performed as an extension of the creditor; usually an internal department or affiliated subsidiary will handle collections for the creditor. A reputable collection agency may also be utilized, acting on behalf of the creditor.

Third Party Collections:

Third Party collections are normally performed by an external commercial collection agency under their own name and are usually hired after a first party collection attempt has been made. CRA performs both of these collections, moving files seamlessly from first to third for maximum impact and return of your funds.

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